Refund policy

CEBELIA SOUTH AFRICA — REFUND & RETURNS POLICY

Last updated: August 2026

At Cebelia South Africa, we want you to feel confident when purchasing your skincare from us.

Due to the personal and hygienic nature of skincare products, certain conditions apply to returns and exchanges.

Nothing in this policy is intended to limit your rights under applicable South African consumer legislation.

CHANGE OF MIND

If you wish to return a qualifying online purchase, please contact us within 7 days of receiving your order.

Products returned due to a change of mind must be:

• Unused
• Unopened
• In their original packaging
• In a resalable condition

Where permitted by law, the customer will be responsible for the cost of returning the product.

OPENED OR USED PRODUCTS

Due to hygiene and product-integrity considerations, we generally cannot accept change-of-mind returns of skincare products that have been opened, unsealed or used.

This does not affect your rights if a product is defective, unsafe, damaged or incorrectly supplied.

DEFECTIVE OR DAMAGED PRODUCTS

If you believe your Cebelia product is defective or it arrives damaged, please contact us with:

• Your order number
• Product name
• A description of the issue
• Clear photographs of the product and packaging
• Batch number, where applicable

We may request that the product be returned for assessment.

Where a product qualifies as defective under applicable South African consumer legislation, the appropriate repair, replacement or refund remedy will be provided.

INCORRECT PRODUCTS

If we have accidentally sent you the incorrect product, please contact us as soon as possible.

We will arrange the appropriate return and replacement at no additional cost to you.

SKIN REACTIONS

Every person’s skin is different, and individual responses to skincare products and ingredients can vary.

We recommend carefully reading the ingredients, directions and warnings before using any Cebelia product and performing a patch test where appropriate.

Experiencing sensitivity or intolerance to a particular ingredient does not automatically mean that the product is defective.

If you experience a significant or unexpected reaction, discontinue use and contact us so that we can assist you.

Nothing in this section limits your statutory consumer rights.

SALE AND PROMOTIONAL ITEMS

Products purchased during a sale or promotion remain subject to your statutory consumer rights.

A discounted price does not remove your rights regarding products that are defective, unsafe, damaged or incorrectly supplied.

REFUNDS

Once a qualifying return has been received and approved, the applicable refund will be processed using the original payment method wherever reasonably possible.

Please allow additional time for your bank or payment provider to reflect the refund.